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Framing Specialist

SUMMARY
The Framing Specialist's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Framing Specialist is responsible for driving sales and profitability of the custom framing department through the use of exceptional customer service, creative ability, and execution of an effective work flow. The Framing Specialist will also embody characteristics and perform duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader.
BRAND AMBASSADOR AND CUSTOMER SERVICE
Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs
Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location
Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor
OPERATIONAL EXCELLENCE
Collaborates with customers to design and create a custom frame for their pictures and artwork
Responsible for the overall frame shop including sales, floor shop appearance, planogram integrity, signage, and promotional displays
Stocks and organizes merchandise within the framing department to ensure store standards are maintained
BUSINESS ACUMEN
Acts as subject matter expert on custom framing trends, best practices, design, profitability management, order flow, and customer interaction
Reviews P&L reports with store management to identify areas of opportunity within the framing department
INSPIRATIONAL LEADER
Train associates working within the framing space including: customer engagement, product assortment, design, measurement, order taking and processing, order finishing
Assists team members in other areas to ensure overall success of the team and the store
QUALIFICATIONS
Must be 18 years or older
Preferred: High school diploma or GED
1+ years of supervisory experience in a customer centric environment
Available to work a flexible schedule, including days, evenings, weekends and holidays


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